JOB SUMMARY
The Loan Operations Coordinator provides support to ADFA’s Loan Servicing Department by maintaining accurate loan records, coordinating servicing activities, and assisting with collection efforts across agency programs. The position requires strong organizational skills, careful attention to detail, and the ability to manage multiple tasks while ensuring compliance with federal, state, and agency regulations.
JOB DUTIES AND RESPONSIBILITIES
- Maintain complete and accurate loan records and documentation within MITAS.
- Serve as the primary point of contact for customer inquiries, correspondence, and service requests.
- Review and process loan fundings, construction draws, payoffs, and transfers of ownership.
- Monitor delinquency, conduct borrower outreach, and assist with refinancing and workout solutions.
- Manage foreclosure, bankruptcy notifications, and real-estate-owned (REO) processes.
- Prepare and record mortgage releases using eRecording tools and manual methods.
- Reconcile trustee and servicer reports.
- Collaborate with external loan servicers, trustees, and internal teams to resolve issues and ensure compliance.
- Process subordination requests.
- Produce management reports.
- Complete data-related projects in Excel and SQL as assigned.
- Perform additional duties as needed.
PREFERRED QUALIFICATIONS
- Exceptional communication skills and strong ability to problem-solve and prioritize.
- High proficiency with Microsoft Excel, Word, and Adobe tools.
- Experience in loan servicing, collections, foreclosure processes, or real estate transactions.
- Ability to interpret financial statements, bond trust account statements, and loan or lease agreements.
- Familiarity with federal HUD program requirements and the ability to research and apply regulations.
- Database management or SQL experience strongly preferred.
- Ten years of experience in banking, finance, accounting, or a related field preferred.
MINIMUM QUALIFICATIONS
Bachelor’s degree in accounting, real estate, finance, banking, or a related field. At least five years of experience in banking, finance, or accounting; relevant education and experience may be substituted based on agency policies.
Send resume’s to – ADFA.HR@Arkansas.gov